Support
Shipping & Returns
Free tracked delivery across the United States and Canada, and a full month to change your mind.
Free shipping
On every order, U.S. and Canada
Fully tracked
Tracking link sent by email
30-day returns
Money-back guarantee
1-year warranty
Covers the device and controller
Estimated delivery
Free shipping · U.S. & CanadaOrder placed
Today
Confirmation email sent right away
Ships from our facility
1–3 business days
Processing takes 1–3 business days
Arrives at your door
5–8 business days
5–8 business days in transit, fully tracked
Dates are estimates for an order placed today and exclude weekends. Public holidays, customs processing and carrier delays may extend the delivery window. A tracking link is emailed when your parcel leaves the facility.
Shipping
Standard shipping is free on every order, with no minimum. Orders are prepared and dispatched within 1–3 business days, Monday through Friday, then spend 5–8 business days in transit.
| Destination | Processing | In transit | Cost |
|---|---|---|---|
| United States | 1–3 business days | 5–8 business days | Free |
| Canada | 1–3 business days | 5–8 business days | Free |
A tracking link is emailed to you as soon as your order leaves the facility. Delivery estimates start the day the order ships, not the day it is placed, and can run slightly longer during major holidays.
30-day money-back guarantee
Use the mask for a full month. If your skin does not respond the way you hoped, email us within 30 days of delivery and we will refund the purchase price.
- Return the mask, controller and cable in the original box
- Contact support first so we can issue your return instructions
- Refunds are issued within 5–7 business days of the return arriving
- Refunds go back to the original payment method
One-year warranty
Every Aura Ray mask is covered for twelve months against manufacturing defects, including the LED mask, the handheld controller and the Type-C cable. If something stops working within the warranty period, we replace it at no cost.
Damaged in transit? Send us a photo of the packaging within 48 hours of delivery and we will ship a replacement immediately.